By booking with us you acknowledge that the venue is or may become subject to public health orders or advice providing that patrons are vaccinated, are medically exempt from vaccination or are able to provide evidence of their COVID-19 vaccination status prior to entering the venue. It is a condition of the booking that patrons abide by any COVID-19 checking-in or verification procedures that the venue implements to address the public health orders or advice. 

Abusive, argumentative, indecent, vandalism or violent behaviour is NOT tolerated, and offenders will be removed from any of our premises. Our staff and customers are to be respected at all times and if asked to leave, you must do so. 

Security or police may be called. All of our venues have CCTV and panic alarms.

General Painting Sessions

CANCELLATIONS for General Paint and Sip Sessions:
If you submit your request more than 72-hrs* before your session commencement time and are eligible for a refund, you will receive a full refund in the same manner in which you paid. Alternatively, you can opt to receive a credit voucher which enables you to book any upcoming session.

RESCHEDULES to General Paint and Sip Sessions:
If you submit your request within 2 to 72-hrs* before your session start time, we will issue you a credit voucher less a last-minute cancellation/reschedule fee of $20 per seat for 3-hr sessions. You can use your credit voucher to book any upcoming session within the next 6 months from the date received.

NO SHOW (this means that you do not turn up to the event)
Due to limited seating, if you submit your request within 2-hrs before your session start time or you do not attend the session, you will be considered a ‘No Show’ and you will not be eligible to reschedule and no credit voucher or refund will be given.

Contact us at info@paintjuicy.com.au for any questions.

Private Paint and Sip Events Policy

Booking Policy for Private Events

• A $300 deposit is required to secure the date and time for the booking, and must be paid within 2 business days. 
• The Deposit and Final Invoice become non-refundable starting 30 days prior to the event. 
• The number of painters for Private Events can be changed (subject to a minimum), free of charge until 14 days prior to the event 
• Rescheduling the Private Event, or withholding final payment, may result in loss of deposit

Private Event Times

• Monday - Sunday 10am - 1pm | 1pm - 4pm | 2pm - 5pm | 5pm - 8pm or 6pm - 9pm
• Start times can be modified, contact us for additional requests, we are more than happy to accommodate

Other Terms

• While we try our best to seat you with your friends and family, please make sure to add the person who you wish to be near in the notes at the checkout. Tickets are able to be purchased up until an hour before the session. Late purchases may mean we are unable to seat you with your group 
• Please arrive 15 minutes early to each session so we can seat you in time to start, QR COVID check-in etc. Sessions will commence within 15 minutes of the start time
• Please wear clothes that are able to get paint on. You will most likely get paint on your clothing. We will not reimburse or offer credit, voucher or money to any person that gets paint on themselves, clothing, accessories, shoes and more. This is a definite. Sorry. 

Physical Purchased Items

For physical items (not an event, session, paint and sip, or other activity-based purchases or pre-purchased food, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return for physical items. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@paintjuicy.com.au. If your return is accepted, we’ll offer instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@paintjuicy.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. We cannot change the refund payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Refunds made through AfterPay will incur a 6% charge of the amount returned back to the customer. This is to cover the charges we receive from AfterPay.

Unfortunately, we cannot accept returns on sale items or gift cards.