Refund policy

Last updated: 30 September 2026

This Refund Policy applies to all bookings and purchases made with Entertainment Juicy IP Pty Ltd (ABN 33 657 295 139) trading as Paint Juicy, including website purchases and invoiced private events. If you are booking on behalf of others, this policy applies to everyone attending.

This policy works alongside our Booking and Attendance Terms and Terms of Service.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or other applicable laws that cannot be excluded.

Public paint and sip sessions

Cancellations

If you submit your request more than 72 hours before your session start time and are eligible for a refund, you will receive a full refund in the same way you paid. Alternatively, you can choose a credit voucher to book any upcoming session.

Reschedules

If you submit your request between 2 and 72 hours before your session start time, we will issue a credit voucher less a last-minute cancellation and reschedule fee of $20 per seat for sessions of up to 3 hours. Credit vouchers can be used on any upcoming session within 6 months from the date received.

Feeling unwell? Please do not attend. Contact us as early as you can and the timeframes above apply.

No shows

Due to limited seating, if you submit your request within 2 hours of your session start time, or you do not attend, you will be treated as a no show. No reschedule, credit voucher or refund will be given.

Refused entry or removal

If you are refused entry or asked to leave because of your own conduct, including intoxication, not following staff or venue directions, being under the event's minimum age, or a breach of our Booking and Attendance Terms, no refund or credit applies.

Paint on clothing

Paint happens. Please wear clothes you do not mind getting paint on. We cannot reimburse, credit or refund anyone for paint on skin, clothing, shoes or accessories.

Private paint and sip events

Pricing

  • $700 covers your first 10 guests, then $65 for each additional guest.
  • Minimum charge is 10 paid seats, so smaller groups pay the $700 flat rate. If that does not suit, our public sessions are a great fit for smaller groups.
  • Choose one of our existing artworks and we can tweak colours and details to suit your occasion.
  • Optional add-ons, such as tarot readings, photo wall props or a male model, are quoted separately.

Deposit and final payment

  • A $300 deposit is required to secure your date and time, and is due within 2 business days of invoice.
  • The final invoice is due 45 days before the event.
  • From 45 days before the event, your deposit and any final payment are non-refundable.

Changes and reschedules

  • Guest numbers can be changed free of charge, subject to the minimum, until 14 days before the event.
  • Rescheduling a private event, or withholding the final payment within 45 days of the event, will result in the loss of your deposit.

To book or ask about a private event, contact us at info@paintjuicy.com.au.

If we cancel your event

If Paint Juicy cancels a public session or private event for operational reasons, including venue cancellation, illness, safety or insufficient bookings, you can choose a transfer to a comparable date, a credit, or a full refund to the original payment method.

Gift cards and gift vouchers

Gift cards purchased through our website do not expire and can be used on any service.

Gift vouchers issued for giveaways, competitions or third-party promotions (including radio) have their own validity terms. No extensions are provided after expiry.

Gift cards are not refundable or redeemable for cash.

How refunds are paid

Approved refunds are returned to the original payment method only. We cannot change the refund method after purchase. Processing times vary by bank or card issuer.

Change-of-mind refunds on payments made via Afterpay incur a fee of 6% of the refunded amount to cover third-party charges.

We do not accept returns or provide refunds on sale items or gift cards, except as set out in this policy or where required by law.

Physical items

For physical items purchased through our website (for example, merchandise) that are not an event, session or other activity, we offer a 30-day return policy. You have 30 days after receiving your item to request a return. For change-of-mind returns, the item must be in the same condition you received it, unworn or unused, with tags and in its original packaging. Proof of purchase is required.

To start a return, contact us at info@paintjuicy.com.au. If your return is accepted, we will send instructions on how and where to send it. Items returned without first requesting a return will not be accepted.

Damages and issues: please inspect your order on receipt and contact us straight away if an item is defective, damaged or incorrect, so we can make it right.

Non-returnable items: perishable goods, custom or personalised items, personal care goods, hazardous materials, flammable liquids and gases cannot be returned for change of mind.

Chargebacks and disputes

If you have an issue with your booking or believe an error has occurred, please contact us first at info@paintjuicy.com.au so we can try to resolve it.

Lodging a payment dispute or chargeback with your bank or card issuer does not override this Refund Policy, our Booking and Attendance Terms, or your rights under Australian law.

Third-party ticket purchases

Only purchase tickets from the official Paint Juicy website. We do not verify or endorse tickets resold via social media or other platforms. Tickets purchased from third parties are at your own risk. If a third-party ticket is invalid, entry may be refused and we cannot assist on the day.

Contact

Email: info@paintjuicy.com.au
Phone: 1300 855 116
Post: Entertainment Juicy IP Pty Ltd, PO Box 2021, Burleigh Heads QLD 4220